Hurricane Telephone Hot Lines  
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Survivor Assistance Hot Lines
- Contract Opportunities
Call 1-888-4USADOC (1-888-487-2362) to get direct business counseling from an expert to navigate the federal contracting process for government Gulf Coast reconstruction contracts. Available in English and Spanish from 8 a.m. to 6 p.m. Monday through Friday. (Department of Commerce) - Consumer Help Line and Fraud Complaints
Call 1-877-FTC-HELP (1-877-382-4357) to report consumer fraud to the Federal Trade Commission. Available in English and Spanish from 9 a.m. to 8 p.m. Eastern Time Monday through Friday. (Federal Trade Commisison, FTC) - Credit Unions and Credit Union Members
Call 1-800-755-1030 for information for Credit Unions and Credit Union Members. - Gas Gouging
Call 1-800-244-3301 if you believe there may be gas price-gouging, or price-fixing. - Government Corruption
Call 1-800-CALL-FBI (1-800-225-5324) to report information or complaints of public corruption and/or government fraud in the aftermath of Hurricane Katrina. Available 24 hours a day, 7 days a week. (Federal Bureau of Investigation, FBI) - Lost Bank Records, ATM Cards, Reach Your Bank and More
Toll-free 1-877-ASK-FDIC, (1-877-275-3342). Open 24/7. (Federal Deposit Insurance Corporation, FDIC) - Louisiana Schools
Call 1-877-453-2721 for information on Louisiana Schools. Available from 8 a.m. to 4 p.m. CT from Monday through Friday. (Louisiana Department of Education) - Mail Delivery
Call 1-800-ASK-USPS (1-800-275-8777) to change your address, if you are unable to accept mail delivery at your permanent address. Available 8 AM to 8:30 PM, Monday through Friday, and 8 AM to 6 PM on Saturdays. (U.S. Postal Service) - National Flood Insurance Program
Call 1-800-638-6620 to file a claim or for program information. Available in English and Spanish, 8 AM to 8 PM daily. (Federal Emergency Management Agency, FEMA) - Social Security Benefits
Call 1-800-772-1213, TTY 1-800-325-0778, if you currently receive benefits from the Social Security Administration and are unable to get your payment. Available in English and Spanish, from 7 AM to 7 PM, Monday through Friday. (Social Security Administration) - Student and Exchange Visitor Program
Call 1-800-961-5294 for information for international students who have been impacted by Hurricane Katrina including the 30-day reporting requirement, ability to find temporary housing, and the ability to transfer to another SEVIS-certified school. - Tax Matters (Federal)
Call 1-866-562-5227 to find out about tax relief, get a copy of your tax return transcript and receive a disaster tax loss kit. Available from 7 a.m. to 10 p.m. Monday through Friday. - Unemployment Assistance for Disaster Survivors
Call 1-866-4-USA-DOL, 1-866-487-2365 for more information on registering for unemployment insurance and disaster unemployment assistance. Available in English and Spanish 24 hours a day. (U.S. Department of Labor)
Find Family and Friends Hot Lines
- Hurricane Wilma Help for Americans in Mexico
The U.S. State Department has a toll free Call Center that can be called from the U.S. at 1-888-407-4747 8am-8pm ET Monday through Friday. You can reach the U.S. State Department from overseas at 1-202-501-4444. The U.S. Embassy in Mexico can be reached from inside Mexico at 01-55-5080-2000 and from the U.S. at 011-52-55-5080-2000. - Family Call Center for Relatives of those Who Perished in Katrina
Concerned relatives, who are unable to find a missing loved one and fear the worst, should call 1-866-326-9393. Family members can call toll-free 24 hours a day, 7 days a week. This number is specifically for those concerned that a loved one may be deceased. The official government center is a joint effort by the State of Louisiana and FEMA. - Missing Children
Call 1-888-544-5475 if you are searching for someone, or are caring for a child who is separated from his or her family. (Department of Justice and the National Center for Missing and Exploited Children) - More Ways to Find Family and Friends
Evacuees and survivor lists; next of kin registry; and more resources to locate family and friends.
Donate and Volunteer Hot Lines
- Business Contributions to the Relief Effort
Call 1-888-4USADOC (1-888-487-2362) to coordinate private sector contributions with those who need those contributions on the ground. Available from 8 a.m. to 8 p.m. (Department of Commerce) - Medical Professionals Volunteer
Call 1-866-KAT-MEDI. The Department of Health and Human Services hotline. Requests are being taken for health and medical volunteers to work in the hurricane affected areas.
Health and Safety Hot Lines
- Cancer Patients and Oncologists
Call 1-800-4-CANCER (1-800-422-6237) for information, referrals and support services for cancer patients and oncologists affected by Hurricane Katrina. Available in English and Spanish, from 9 AM to 4:30 PM, Monday through Friday. (National Cancer Institute) - Cancer Patients in National Cancer Institute Sponsored Clinical Trials
Call 301-496-5725 if you are participating in a NCI-sponsored clinical trial, in a hospital or oncology practice located in the hurricane-affected region. Available from 8:30 AM to 5:00 PM EDT. (National Cancer Institute) - Drug and Drug Product Information
Call 1-888-INFO-FDA (1-888-463-6332) for information on the use of drugs that have been potentially contaminated by flooding or unsafe water, and the use of temperature-sensitive drug products that have been involved in a temporary electrical power failure. Available from 8 AM to 4:30 PM EST, Monday through Friday. (Food and Drug Administration, FDA) - Food Safety
Call 1-888-MPHotline (1-888-674-6854) with food safety questions. Available in English and Spanish, from 10 AM to 4 PM EDT, Monday through Friday. - Health and Safety
Call 1-800-CDC-INFO (1-800-232-4636), TTY 1-888-232-6348, for information on hazards, safe clean up, and preventing illness and injury. Available in English and Spanish, 24 hours a day, 7 days a week. - Medical Consultation Line
Call 1-866-887-2842 for telephone medical consultation service for all patients affected by Hurricane Katrina. Medical experts at the National Institutes of Health, academic medical centers and the nation's medical professional societies are available to provide medical consultations on a wide array of medical problems. Available 24 hours a day, 7 days a week. (National Institutes of Health, NIH)
Federal Employees, Military and Veterans Hot Lines
- Federal Employees Impacted by Hurricane
1-800-307-8298: Toll-free Helpline for current and retired federal employees and annuitants, who have been impacted by Hurricane Katrina. (Office of Personnel Management, OPM)
International Evacuees and Foreign Nationals
If you are a tourist or other foreign national affected by wildfires in the U.S., contact your consulate. A partial list of foreign consulates in the U.S. can be found below:
Consulat General de France: 337-291-5493
Consulat General du Canada : 214-721-1833
Consulat General de Belgique: 404-659-2150
Consulado General de Mexico : 713-271-6800
Consulado General de Guatemala 713-953-9531
Consulado General de El Salvador 713-270-6239
Consulado General de Costa Rica 713-266-0484
Consulado General de Honduras 713-667-4693
Consulado General de Nicaragua 713-789-2762
Consulado General de Panamá 713-417-8476
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